Effective Date: September 13, 2025

This Privacy Policy explains how LootQuest (“we,” “us,” or “our“) collects, uses, discloses, and safeguards your information when you vis

Effective Date: September 13, 2025

This Privacy Policy explains how LootQuest (“we,” “us,” or “our“) collects, uses, discloses, and safeguards your information when you visit https://lootquest.net and use our services, including the purchase, sale, and delivery of game skins and in‑game items (for example, via Steam trade offers) (collectively, the “Services“). By using the Site and Services, you agree to this Privacy Policy.

1. Data Controller & Contact

LootQuest is the controller of your personal data processed in connection with the Services. For privacy matters, contact: privacy@lootquest.net.

2. Information We Collect

• Identifiers & Contact Data – Name, email address, billing/shipping address, phone (if provided), account details.
• Transaction & Order Data – Orders, items purchased/sold, prices, payout details (for sellers), refund/chargeback data.
• Payment Data – Limited payment details processed via third‑party gateways (we do not store full card numbers).
• Fulfillment Data – Steam trade URL, SteamID (if provided/required), delivery status and logs.
• Technical & Usage Data – IP address, device and browser type, operating system, referral URLs, pages viewed, cookies and similar technologies.
• Communications – Support messages, forms, emails, and other information you provide.

3. How We Collect Data

• Directly from you (checkout, account creation, forms, support).
• Automatically via cookies, pixels, and analytics when you browse the Site.
• From third parties such as payment processors, identity verification providers (if applicable), and fulfillment partners.

4. Purposes & Legal Bases

We process personal data for:

• Order processing & delivery (performance of contract).
• Account creation & management (performance of contract / legitimate interests).
• Seller features & payouts (performance of contract / legal obligations, including AML/KYC where applicable).
• Customer support & communications (performance of contract / legitimate interests).
• Analytics, security, fraud prevention (legitimate interests; consent for non‑essential cookies).
• Marketing (with consent) and transactional communications (legitimate interests/performance of contract).
• Legal compliance (legal obligations such as tax, accounting, AML/CTF where applicable).

5. Sharing & Disclosure

We may share personal data with:

• Payment processors/gateways (e.g., Stripe, PayPal) to complete transactions.
• Infrastructure & security providers (e.g., hosting/CDN such as Cloudflare).
• Analytics/marketing providers (e.g., Google Analytics; only with consent as required).
• Identity verification & compliance partners (if AML/KYC checks are required for payouts).
• Professional advisers & authorities where required by law or to protect rights. We do not sell your personal data.

6. International Transfers

Where data is transferred outside the UK/EEA, we rely on appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses) and implement additional protections as needed.

7. Data Retention

We retain personal data for as long as necessary for the purposes described above, including to comply with legal/financial obligations, resolve disputes, and enforce agreements. Typical retention periods: transactional/accounting records up to 6–10 years (depending on jurisdiction); support communications typically 24 months unless needed longer; cookie/analytics data per your consent and provider defaults.

8. Security

We implement administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission or storage is 100% secure.

9. Your Rights (UK/EU/EEA)

You may have the right to access, rectify, erase, restrict, or object to processing; to data portability; and to withdraw consent where applicable. You also have the right to lodge a complaint with a supervisory authority (e.g., the ICO in the UK or your local EU data protection authority).

10. Children’s Privacy

The Services are not directed to individuals under 16 (or the age of digital consent in your country). We do not knowingly collect personal data from children.

11. Automated Decision‑Making

We do not engage in automated decisions that produce legal or similarly significant effects without human involvement.

12. Third‑Party Links

Our Site may contain links to third‑party websites. Their privacy practices are governed by their own policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. Your continued use of the Services after changes constitutes acceptance.

Contact Us

Questions about this Privacy Policy: privacy@lootquest.net or support@lootquest.net.

it https://lootquest.net and use our services, including the purchase, sale, and delivery of game skins and in‑game items (for example, via Steam trade offers) (collectively, the “Services“). By using the Site and Services, you agree to this Privacy Policy.

1. Data Controller & Contact

LootQuest is the controller of your personal data processed in connection with the Services. For privacy matters, contact: privacy@lootquest.net.

2. Information We Collect

• Identifiers & Contact Data – Name, email address, billing/shipping address, phone (if provided), account details.

• Transaction & Order Data – Orders, items purchased/sold, prices, payout details (for sellers), refund/chargeback data.

• Payment Data – Limited payment details processed via third‑party gateways (we do not store full card numbers).

• Fulfillment Data – Steam trade URL, SteamID (if provided/required), delivery status and logs.

• Technical & Usage Data – IP address, device and browser type, operating system, referral URLs, pages viewed, cookies and similar technologies.

• Communications – Support messages, forms, emails, and other information you provide.

3. How We Collect Data

• Directly from you (checkout, account creation, forms, support).

• Automatically via cookies, pixels, and analytics when you browse the Site.

• From third parties such as payment processors, identity verification providers (if applicable), and fulfillment partners.

4. Purposes & Legal Bases

We process personal data for:

• Order processing & delivery (performance of contract).

• Account creation & management (performance of contract / legitimate interests).

• Seller features & payouts (performance of contract / legal obligations, including AML/KYC where applicable).

• Customer support & communications (performance of contract / legitimate interests).

• Analytics, security, fraud prevention (legitimate interests; consent for non‑essential cookies).

• Marketing (with consent) and transactional communications (legitimate interests/performance of contract).

• Legal compliance (legal obligations such as tax, accounting, AML/CTF where applicable).

5. Sharing & Disclosure

We may share personal data with:

• Payment processors/gateways (e.g., Stripe, PayPal) to complete transactions.

• Infrastructure & security providers (e.g., hosting/CDN such as Cloudflare).

• Analytics/marketing providers (e.g., Google Analytics; only with consent as required).

• Identity verification & compliance partners (if AML/KYC checks are required for payouts).

• Professional advisers & authorities where required by law or to protect rights. We do not sell your personal data.

6. International Transfers

Where data is transferred outside the UK/EEA, we rely on appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses) and implement additional protections as needed.

7. Data Retention

We retain personal data for as long as necessary for the purposes described above, including to comply with legal/financial obligations, resolve disputes, and enforce agreements. Typical retention periods: transactional/accounting records up to 6–10 years (depending on jurisdiction); support communications typically 24 months unless needed longer; cookie/analytics data per your consent and provider defaults.

8. Security

We implement administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission or storage is 100% secure.

9. Your Rights (UK/EU/EEA)

You may have the right to access, rectify, erase, restrict, or object to processing; to data portability; and to withdraw consent where applicable. You also have the right to lodge a complaint with a supervisory authority (e.g., the ICO in the UK or your local EU data protection authority).

10. Children’s Privacy

The Services are not directed to individuals under 16 (or the age of digital consent in your country). We do not knowingly collect personal data from children.

11. Automated Decision‑Making

We do not engage in automated decisions that produce legal or similarly significant effects without human involvement.

12. Third‑Party Links

Our Site may contain links to third‑party websites. Their privacy practices are governed by their own policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. Your continued use of the Services after changes constitutes acceptance.

Contact Us

Questions about this Privacy Policy: privacy@lootquest.net or support@lootquest.net.